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Are you open to the public?
YES! We proudly offer wedding and event supplies to event planners, wedding planners, brides, corporations, hotels, restaurants and event venues, as well as to the individual planning a special event. Everyone who shops at Vendais gets the same low prices!
What is your wholesale pricing?
Our prices are always low and are often lower than wholesale prices found elsewhere. But you don’t need to purchase in bulk! And no wholesale or business license is necessary to place an order with us. Of course, if you’re planning an especially large order, contact us. Additional discounts may be available for bulk purchasing.
What is the Low Price Guarantee?
We guarantee the lowest prices online for identical products. If you see the same item published online anywhere else at a lower price, let us know and we will MATCH OR BEAT that price.
Our low price guarantee does take into account all factors including shipping charges, identical items, product availability within 30 days of purchase and more. Unfortunately, auction items (As is items) and close-outs are never included in the low-price guarantee.
What is the 100% Satisfaction Guarantee?
If you’re not 100% satisfied with your order, you may return or exchange the merchandise in accordance with our refund and exchange policy. Per our policy, custom-made items can never be returned or exchanged.
What are my payment options?
Vendais accepts the following credit cards: Visa, MasterCard and American Express. We also accept cash, online transfer or check. Orders paid for by personal check won’t ship until payment has been received, and the check has cleared.
Can I order by phone?
Place your order over the phone by calling/Whatsapp Vendais number at 011-1856 3787. For customers located outside the Malaysia, please call our local number at +65 011-1856 3787. Our friendly, helpful customer care representatives are available to assist you Monday–Friday (10:00am – 7:00pm GMT+8).
Do you have a printed catalog?
Because we are always adding new and exciting items to our inventory, Vendais does not send a printed catalog in the mail.
Do you offer samples?
We offer complimentary fabric samples for all of our tablecloths and chair linens.
What will I be charged for shipping?
You can get an estimate of your shipping costs by viewing your cart. Final shipping costs will be displayed on the invoice you see before confirming your order. Please make sure to enter your zip code to get an accurate estimate. Free shipping is only offered in the Peninsular Malaysia. Shipping estimates may not always be completely accurate for Sabah, Sarawak and international orders. If shipping varies from the estimate, we will notify you prior to processing your order.
How long does it take to receive my order?
Most items on our site ship within 24-48 hours of placing the order, but each product has its own specific processing time that don’t include shipping transit time. Processing and transit days are counted as business days and don’t include weekends and holidays.
Can you rush my order?
We use Next Day Air, 2nd Day and 3-Day expedited shipping services. Please call or email us at firstname.lastname@example.org to inquire further. We want your event to be perfect, and we’ll do everything we can to accommodate your request.
How do I check on the status of my order?
To check on the status on your order, visit our customer care page. You’ll need your order number and billing email address to retrieve the status. You may also call us at 011-1856 3787 or email us at email@example.com. Please include your name and order number in the email. We respond to email inquiries about order status within two business days.
Will I receive a shipment confirmation?
Once your order has been processed and is ready to ship, you’ll receive and email containing tracking number(s) so you can track your order. Some items ship separately and you may receive more than one tracking number. You may also check the status of your order on our customer care page.
Do you ship internationally?
Vendais welcomes international orders. We can ship most of our products (except for glassware) overseas. We require a money order or wire transfer as payment for most international orders. For orders shipped to destinations outside the Malaysia, Vendais is not responsible for any duties, taxes and brokerage fees associated with the shipment. Furthermore, Vendais is not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with noncompliance. We strongly encourage you to research all country-specific facts, information and regulations prior to placing an order. Contact us for a shipping quote or any other questions at +65 011 1856 3787. Our customer care representatives are available to assist you Monday through Friday from 10:00am – 7:00pm GMT+8.
What is your return policy?
We want you to have a great shopping experience with us, so if you’re not 100% satisfied with your purchase, we want to make it right. Returning products to Vendais is QUICK and EASY! You may return most products for a merchandise refund, but some products do incur a restocking fee. Please see our refund and exchange policy for full details. Before your order, remember that custom-made and personalized products are NEVER eligible for return.
What do I do with damaged, defective or missing products?
All claims for damaged, defective or missing product(s) must be filed with Vendais within seven business days of receiving your order. Please call our customer service department at 011-1856 3787 to initiate a claim. Vendais is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier, but we’ll be happy to assist you in filing a claim with the appropriate party. Please keep all products in their original packaging until the claim is settled.
How do I change or cancel my order?
Once your order is placed, it’s immediately released for processing and shipment. Although we do our best to accommodate changes and cancellations, we can’t guarantee they can be made once an order has been placed. Contact customer service at 011-1856 3787 with any inquiries regarding changes or cancellations as soon as possible.
I am a vendor, how do I submit a product for review?
We are always looking for new products to add to our selection. If you’d like us to consider carrying your product on our site, email product images and pricing information to firstname.lastname@example.org.
I am with the press, who do I contact?
For press inquiries, email email@example.com.
Who do I contact about partnership opportunities?
For partnership opportunities with Wholesale Event Solutions, email firstname.lastname@example.org.
I have a general question. Who do I contact?
We always want to improve our customers' experience and greatly appreciate feedback. For general inquiries, contact customer service at 011-1856 3787 or email email@example.com.